Terms of Service
These terms govern access to HostIncharge websites, accounts, VPS hosting, support, and related services.
Agreement and eligibility
By creating an account, placing an order, or using a service, you agree to these Terms, the Acceptable Use Policy, Privacy Policy, Refund Policy, and any plan-specific terms shown at checkout. You must be at least 18 years old and legally able to enter a binding agreement.
Accounts
You must provide accurate information, keep contact and billing details current, protect credentials and recovery methods, and accept responsibility for activity under your account. Notify support promptly of suspected unauthorised access. Accounts may not be transferred without written approval.
Orders and service descriptions
An order is a request to purchase a service and is accepted when HostIncharge confirms it or provisions the service. Plan specifications, location, operating-system image, price, billing cycle, included resources, and special conditions shown in the accepted order form part of the agreement. We will not silently substitute materially different specifications.
Pricing, taxes, and payment
Published VPS plan prices are displayed in Indian rupees and include GST unless checkout expressly states otherwise. Monthly, quarterly, half-yearly, and yearly billing cycles are available. Accepted payment methods include UPI, bank transfer, cards, supported digital payments, and cryptocurrency options shown at checkout. No setup fee is currently charged; optional selections, add-ons, and additional IP pricing are shown in the dashboard before purchase. You authorise charges for accepted orders and renewals disclosed at checkout. Failed or overdue payments may result in restricted access, suspension, or termination after reasonable notice where practicable.
Renewal and cancellation
Renewal prices generally remain the same as the accepted service price. If a renewal price changes, HostIncharge will notify the customer at least five days before the affected renewal. Customers may choose not to renew and can request cancellation through the dashboard or support process. Cancellation prevents future renewal but does not normally create a pro-rata refund for an already-started period. The Refund Policy and mandatory consumer rights continue to apply.
Customer responsibilities
HostIncharge provides managed hosting support, but customers remain responsible for lawful content, credential security, software licences, application-specific decisions, and maintaining an independent recovery copy unless an accepted order expressly assigns additional responsibility to HostIncharge. The precise management scope may depend on the purchased service and written order details.
Acceptable use
You must comply with the Acceptable Use Policy and all applicable laws. You may not use the services to harm others, interfere with networks, distribute malware or spam, facilitate unauthorised access, conceal abusive activity, or host unlawful content.
Suspension and termination
We may restrict, suspend, or terminate a service for non-payment, security risk, abuse, legal requirements, material breach, or urgent risk to the platform or third parties. Where circumstances permit, we will provide notice and an opportunity to remedy. Immediate action may be taken when delay would increase harm or legal exposure.
Data and backups
You retain rights in your content. You grant HostIncharge the limited permission needed to transmit, store, and process content solely to provide, secure, and support the service. Backups are optional add-ons available on customer request and are not included unless the accepted order expressly says so. Customers remain responsible for maintaining an independent recovery copy.
Availability and support
Managed support is available 24/7 in English and Hindi through the dashboard, email, WhatsApp, and phone. The typical first-response target is under 15 minutes, with emergency assistance available by phone. Service availability depends on the accepted plan and the Service Level Policy. No numerical uptime guarantee or service credit applies unless expressly stated for the purchased plan. Response and resolution times are targets, not guarantees, unless a written plan-level commitment says otherwise.
Intellectual property
HostIncharge branding, website design, documentation, and original materials remain owned by HostIncharge or its licensors. You may not copy, misrepresent, reverse engineer, or use them beyond the permissions provided by law or written agreement.
Disclaimers
Services are provided on an as-available basis subject to the express commitments in an accepted order. To the maximum extent permitted by law, implied warranties are excluded. Nothing in these Terms excludes statutory rights or liabilities that cannot legally be excluded.
Limitation of liability
To the maximum extent permitted by law, HostIncharge will not be liable for indirect, incidental, special, exemplary, or consequential loss, or loss of profit, revenue, goodwill, or data. Aggregate liability arising from a service will not exceed the fees paid for that affected service during the three months preceding the event, except where applicable law requires otherwise.
Governing law and grievances
These Terms are governed by the laws of India. Disputes are subject to courts of competent jurisdiction in India, without limiting mandatory consumer remedies. Before formal proceedings, contact support@hostincharge.com and allow a reasonable opportunity to resolve the matter.
Changes
We may update these Terms for legal, security, operational, or service changes. Material changes will be posted with a revised date and, when appropriate, notified through the website or account. Continued use after the effective date constitutes acceptance to the extent permitted by law.